Privacy Policy

We collect the personal data we need to run your account, keep it secure and meet the duties that come with holding a gaming licence, including verifying every account before play. Some you give us, some is created as you use the site, and some comes from partners who help us check accounts and process payments.

Account and contact details

• Your name, date of birth, home address, e-mail address and mobile number.
• Your username, password and the details used to recover access to your account.
• Your marketing choices and the safer gambling settings held in your account, such as deposit limits and time-outs.
• Records of your contact with us, including live chat transcripts and e-mails to our support team.

Identity and verification documents

To confirm that you are aged 18 or over and are who you say you are, we ask for documents such as photo identification and proof of address, and, where our legal duties require it, evidence of the source of your funds. We keep a record of each check and its outcome.

Payments and gameplay

• Deposits, withdrawals, balances and the payment methods shown in the cashier.
• Bonus and promotion activity, including any wagering still outstanding.
• Games played, stakes, wins, losses and the length of your sessions.

Device and usage data

When you visit the site we receive your IP address, approximate location, device type, browser and the pages you open. Much of this comes from cookies and similar technologies.

We use your personal data only where UK data protection law gives us a lawful reason. In plain words, those reasons are: performing the contract between us, meeting a legal obligation, pursuing our legitimate interests in running a safe business, and your consent where we have asked for it. We do not sell your personal data.

Where we rely on consent, you can withdraw it at any time in your account settings, through the unsubscribe option in any message, or by writing to support@casino-trada.co.uk. That does not affect the data we must keep to run your account or to meet the law.

We share personal data only where it is needed for the purposes set out above. The groups we share with are:

• Payment and banking providers, so deposits can be taken and withdrawals returned to the same method.
• Identity-verification and fraud-prevention partners, including shared industry databases.
• Platform, game, hosting and analytics suppliers that run parts of the site for us, acting on our instructions.
• Regulators, auditors, courts and law enforcement, where the law or a lawful request requires it.
• The national multi-operator self-exclusion scheme, GamStop, so an exclusion applies across operators.
• Professional advisers, and a buyer or successor if all or part of the business changes hands.

Anyone handling data on our behalf is bound by contract to use it only as we instruct and to keep it secure. Where data is handled outside the UK, we put safeguards in place so it keeps the protection UK law gives it.

We keep your personal data for as long as your account is open, and then for the period our legal and regulatory duties require after it closes. Verification documents, transaction histories and safer gambling decisions fall into that group, so they stay on file for a time after an account is closed.

When a retention period ends we delete the data or make it anonymous so it can no longer be linked to you. If you have self-excluded, or we have closed your account on safer gambling grounds, we keep enough information to stop the account being reopened.

UK data protection law gives you the rights below. Some apply only in certain circumstances, and we will tell you if that is the case.

1. Access - ask for a copy of the personal data we hold about you.
2. Correction - have inaccurate or incomplete details put right.
3. Erasure - ask us to delete data we no longer have a reason to keep.
4. Restriction - ask us to pause our use of your data while a question about it is settled.
5. Objection - object to use that rests on our legitimate interests, and stop marketing at any time.
6. Portability - receive the data you gave us in a commonly used electronic format.
7. Human involvement - ask for a member of staff to look at a decision taken by automated means.

To use any right, write to support@casino-trada.co.uk or speak to us on live chat. We may ask you to confirm your identity first so that data is not released to the wrong person. We reply within the time the law allows and tell you if we need longer.

If you are unhappy with how we have handled your data, tell us and we will look into it. You can also complain to the Information Commissioner's Office, which oversees data protection in the UK; raising a concern with us first does not affect that right.

We and the providers acting for us use cookies, pixels and similar technologies to keep you signed in, remember your settings, measure how the site performs and, where you have agreed, show offers that suit you. You can accept or decline non-essential cookies when you first arrive and change that choice later in the cookie settings on the site or in your browser, although declining some cookies may stop parts of the site working as intended. Our Cookie Policy sets out the categories we use.