About Us

This page explains who we are, the kind of games you will find with us, and the standards we hold ourselves to. It also sets out how we protect your account and where to reach us if you need help.

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Who we are

We are an online casino for players in the United Kingdom. Our lobby is built around slots, live dealer tables and jackpot games from established studios, and everything is playable in your browser on desktop and mobile with no separate download.

We do not build the games ourselves. They come from licensed suppliers whose outcomes are produced by random number generators and tested by independent laboratories. Our job is to present those games fairly, keep the site stable and make sure your balance behaves exactly as it should.

Slots - three-reel classics, video slots and feature-led releases with free spins and bonus rounds
Live tables - roulette, blackjack, baccarat and hosted game shows streamed with real dealers
Jackpots - single-game and pooled jackpots, with the current prize shown in the lobby
Table and card games - software roulette, blackjack, poker variants and video poker

What we stand for

Four principles shape how we run the site, and we expect to be held to them.

Fair play. Game results are decided by the supplier's certified random number generator, and the return to player figure for each game is shown in its information panel.
Fast payouts. Once your account is verified, we process withdrawal requests promptly and send your money back by the method you used to deposit wherever possible.
Clear terms. Bonus wagering, game weighting and withdrawal rules are written in plain English and shown before you opt in, not after.
Safer gambling. Limits, time-outs and self-exclusion are built into your account rather than hidden away, and we act on the signals we see.
18+ only. Gambling with us is restricted to adults aged 18 and over, and we check age and identity as part of registration.

How we look after players

Account verification

We hold a gaming licence and verify every account. That means confirming your age, identity, address and payment method using the documents requested in your account. The checks protect you against someone else using your details and allow us to release withdrawals without delay.

Secure payments

Deposits and withdrawals are handled by regulated payment providers over encrypted connections, and player funds are held separately from the money we use to run the business. The methods available to you, together with any minimum and maximum amounts, are shown in the cashier.

Support around the clock

Our support team is available at any hour by e-mail at support@casino-trada.co.uk and on the live chat on the site. We aim to answer first contact quickly, and if a question needs to go to a specialist team we tell you so and keep you updated.

Verify early

Uploading your documents soon after you register means your first withdrawal can be paid as soon as it is approved.

Playing safely

Gambling should stay affordable and enjoyable. From the safer gambling area of your account you can set deposit, loss and session limits, take a short time-out, or self-exclude for a longer period. Requests to tighten a limit take effect straight away.

If gambling stops feeling like entertainment, free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from all licensed online operators in Great Britain at once. You can also ask our team to close your account at any time.