Bonus terms & conditions apply.
Contact Us
This page sets out how to reach the Trada Casino support team and what to include in your message so that we can deal with it in one go.
Games to try
Games to try
How to reach us
The live chat on this site is open 24/7. You can start a chat from any page, and you do not need to be logged in to ask a general question.
For longer questions, or where documents or screenshots need to be attached, write to us at support@casino-trada.co.uk. We reply in the order messages reach us, so please avoid sending the same query twice.
We hold a gaming licence and verify accounts, so some questions will involve a document check. We will never ask you for your password.
What to have ready when you write
Including the following in your first message saves us coming back to you:
- Your username or the e-mail address registered to your account.
- The game, if your question is about a round or a feature.
- The deposit or withdrawal concerned, as shown in the cashier.
- The date and time the problem occurred.
- Any error message, plus the device and browser you were using.
Common questions we help with
- Account and verification: registration details and document checks.
- Deposits and withdrawals: payment methods, pending balances and the limits shown in your account.
- Bonuses: eligibility, wagering requirements and how a promotion applies to your play.
- Technical issues: loading faults, interrupted rounds and game history.
- Safer gambling: deposit limits, time-outs and self-exclusion.
18+ only
Gambling is for adults aged 18 and over. If your play stops feeling like entertainment, ask us about a deposit limit, a time-out or self-exclusion. Free, confidential help is available from GamCare, GambleAware and the National Gambling Helpline, and GamStop lets you self-exclude from online operators licensed in Great Britain.
Complaints
If something has gone wrong, write to support@casino-trada.co.uk with Complaint in the subject line. Please include your username, what happened and what you would like us to put right.
We acknowledge every complaint in writing and reply once it has been looked into. If we cannot settle the matter with you, that reply will explain what further options are open to you under our terms.
