Terms & Conditions

These terms are the agreement between you and us when you open an account, deposit or play at Trada Casino. They apply together with our privacy policy, our bonus terms and the rules of each game. Where the terms of a specific game or promotion differ, those more specific terms apply to it.

We may update this page, for example when the law, our payment methods or the site itself changes. The current version is always the one that applies, and where a change matters to you we will tell you by e-mail or by a message in your account before it takes effect.

If you do not accept an update, you may withdraw your available balance, once any outstanding checks are complete, and close your account. Using the site after a change takes effect means you accept it.

Who can open an account

• You must be 18 or over. Underage gambling is an offence: if an account holder turns out to be under 18, we close the account, void any winnings and return deposits.
• You must live in the United Kingdom and use a payment method held in your own name.
• One account per person, household, device and payment method. We may close duplicates and void bonuses or winnings linked to them.
• The account must be yours, used for your own entertainment, not as a business and not on anyone else's behalf.
• You must not be currently self-excluded, either with us or through the national self-exclusion scheme.

Accurate details and account security

Your name, date of birth, address, e-mail and telephone number must be correct and kept up to date in your account. Keep your password and any security codes to yourself, as activity on your account is treated as yours. If you think someone else has access, tell us at once by live chat or at support@casino-trada.co.uk.

Verification checks

We hold a gaming licence and must know who our customers are. Before your first withdrawal we check your identity, age and address, and we may repeat these checks while your account is open. We may ask for photographic identification, proof of address and proof that a payment method belongs to you.

Where the level of your deposits or play makes it necessary, we may also carry out source-of-funds checks and ask for supporting documents. Withdrawals, and if needed the account itself, can be held while checks are outstanding. If documents are not provided within a reasonable time, we may suspend the account and return funds to their source.

1. Deposit only from a payment method in your own name. We do not accept third-party payments.
2. Minimum and maximum amounts, available methods and processing times are shown in the cashier and may change.
3. Your balance is held for play on the site. It is not a bank account and earns no interest.
4. We return withdrawals to the method you deposited with wherever that is possible; where it is not, we pay to another method in your own name.
5. A withdrawal may be held while verification or payment checks are completed, or while bonus wagering is unresolved.
6. Any withdrawal limits that apply to you are shown in the cashier or in your account.

If a fault in a game or in our systems credits you with funds you are not entitled to, we correct the balance and may recover the amount. Please tell us if something looks wrong.

Bonuses and free spins are optional, and each offer carries its own terms, published with the offer. Go through those terms before you opt in, and check the following points in particular.

• The wagering requirement sets how many times the bonus must be staked before any winnings from it can be withdrawn, and each offer states which games count towards it and at what rate.
• A maximum stake applies while a bonus is active, and placing a larger stake can cost you the bonus and anything won with it.
• The bonus, and any winnings still tied to it, expire at the end of the period stated in the offer.
• Some offers cap the amount you can withdraw from bonus winnings, and anything above that cap is removed from your balance.
• Where a minimum deposit applies, the offer states it, and a smaller deposit does not qualify for the bonus.

We may offer a promotion to selected players only, and we may end it at any time. Using duplicate accounts, group play, stakes above the stated maximum or betting patterns designed only to clear wagering is abuse of promotions. Where we find it, we may void the bonus and anything won from it; your own deposited funds stay available to you.

Tools in your account

Your account includes deposit, loss and session limits, reality checks and time-outs, which you can set whenever you like. A lower limit applies immediately; a higher one takes effect only after a cooling-off period. You can also self-exclude for a set period, during which we close your account, stop sending you marketing and refuse new registrations from you.

Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline, and GamStop lets you self-exclude from all participating online gambling sites in a single request. This site is for adults aged 18 and over.

Closing or suspending your account

An account may be closed or suspended in any of the following situations.

• You ask us to close it, by live chat or at support@casino-trada.co.uk. We pay out any withdrawable balance once the usual checks are complete, and we confirm the closure by e-mail.
• The account has been inactive for a long period. We first write to the e-mail address we hold for you, and any remaining balance is returned to you.
• You breach these terms, give us false information or hold duplicate accounts, or we suspect fraud, collusion or money laundering. We may suspend the account while we look into it and, where a breach is proven, void the stakes and winnings affected by it.

If something goes wrong

Tell us first. Write to support@casino-trada.co.uk or use live chat, giving your username and what happened. We acknowledge complaints quickly, look into them and answer within a reasonable time. If our final answer does not settle the matter, you can take it to the alternative dispute resolution service set out in our complaints information, at no cost to you, and it will consider the case impartially.

Liability and governing law

We provide the site and the games with reasonable care, but we cannot promise uninterrupted service. We are not responsible for losses caused by your device or connection, by interruptions outside our control, or by your login details being shared. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law, and your statutory rights as a consumer are unaffected.

These terms are governed by the laws of England and Wales and are written in English. If any part of them cannot be enforced, the rest still applies. If we do not enforce a right straight away, that does not mean we have given it up.